Hankey Marks & Crider
429 E Vermont St, Suite 200, Indianapolis, Indiana, 46202
Clients generally feel supported and relieved, often describing the staff as angels who made a daunting process manageable. Many praise the firm for clear communication and successful outcomes in disability claims. However, a vocal minority reports significant frustration with unresponsiveness, perceived lack of effort, and billing disputes. The firm seems to have a high-volume model that works well for many but leaves some feeling like just another case number. Overall, the sentiment leans positive, especially when clients work with specific, attentive case managers.
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Request a specific case manager early on and confirm their availability to ensure you aren't lost in the firm's general call center.
✓ What Works Well
- Compassionate and respectful staff
- Clear explanation of complex legal processes
- Successful outcomes for disability claims
✗ Areas to Improve
- Inconsistent communication and unresponsiveness
- High staff turnover affecting case continuity
- Billing and fee transparency issues
- How long does the disability appeal process take?
- Why is it so hard to get a direct response from my attorney?
The team made the impossible doable.
Felt like a number rather than a person.
Great results, but the process was emotionally draining.
- Category Professional Services
- City Indianapolis
- State Indiana
- Postcode 46202
- Country United States
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