Harbin Clinic General Surgery Rome
1825 Martha Berry Blvd NE, Rome, Georgia, 30165
Patients are largely impressed with the surgical skill and bedside manner of the surgeons here. Many feel they are in safe hands and appreciate the clear explanations provided. However, the administrative staff, particularly the scheduling and billing teams, receive significant criticism for being curt or unhelpful. It is a classic case of great doctors let down by a clunky front office.
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Focus on building a rapport with the surgical team directly; they are the highlight of the practice.
✓ What Works Well
- Highly skilled and caring surgeons
- Clear communication of surgical procedures
- Minimal wait times for appointments
✗ Areas to Improve
- Rude and dismissive scheduling staff
- Inconsistent billing transparency
- Occasional unprofessional behavior from support staff
- Why is the scheduling staff so difficult to deal with?
- Is the billing process always this confusing?
Surgeons are absolute pros
Front desk needs a reality check
Great bang for the buck in terms of surgical outcomes
- Category Health & Medical
- City Rome
- State Georgia
- Postcode 30165
- Country United States
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