Harbin Clinic Medical Oncology Rome
255 W 5th St, Rome, Georgia, 30165
Patients generally feel well-supported by the medical staff, often describing the team as family. While the clinical care is highly praised for being thorough and compassionate, there is a recurring frustration with the administrative side. Specifically, the check-out process and communication regarding appointments have left some feeling ignored or treated poorly. Overall, the medical expertise is spot on, but the front-office experience needs a serious tune-up.
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The clinical staff is excellent, but try to handle all scheduling and follow-up questions while still in the exam room to avoid the front desk.
✓ What Works Well
- Compassionate and knowledgeable medical staff
- Thorough cancer care and treatment plans
- Comfortable and clean facility environment
✗ Areas to Improve
- Rude and dismissive administrative staff
- Inconsistent communication regarding appointments
- Long wait times for administrative tasks
- Why is it so hard to get a call back from the office?
- Are the check-out staff always this unfriendly?
Medical team feels like family
Administrative processes are a total waste of time
Clinical care is top-tier
- Category Health & Medical
- City Rome
- State Georgia
- Postcode 30165
- Country United States
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