255 W 5th St, Rome, Georgia, 30165
Patients generally feel well-supported by the medical staff, often describing the team as family. While the clinical care is highly praised for being thorough and compassionate, there is a recurring frustration with the administrative side. Specifically, the check-out process and communication regarding appointments have left some feeling ignored or treated poorly. Overall, the medical expertise is spot on, but the front-office experience needs a serious tune-up.
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The clinical staff is excellent, but try to handle all scheduling and follow-up questions while still in the exam room to avoid the front desk.
✓ What Works Well
✗ Areas to Improve
Medical team feels like family
Administrative processes are a total waste of time
Clinical care is top-tier