Harbin Clinic Orthopedics Rome
1825 Martha Berry Blvd NE, Rome, Georgia, 30165
The orthopedic care here is a mixed bag. While many patients rave about the surgical results and the doctors' knowledge, the administrative experience is frequently described as a nightmare. Long wait times, rude phone staff, and issues with referrals are common complaints. Patients feel the doctors are great, but the office management is failing them.
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If you have an urgent issue, try to walk in or be persistent, as phone communication is notoriously unreliable.
✓ What Works Well
- Highly knowledgeable orthopedic surgeons
- Successful surgical outcomes
- Thorough explanations of conditions
✗ Areas to Improve
- Extremely long wait times
- Incompetent and rude front desk staff
- Poor communication regarding follow-ups
- Why does it take so long to get a call back?
- Is the front desk always this unhelpful?
Doctors are spot on, office is a mess
Great care, but the wait is brutal
Don't expect a call back
- Category Health & Medical
- City Rome
- State Georgia
- Postcode 30165
- Country United States
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