Harbor of Health
718 Harbor Bend Rd, Memphis, Tennessee, 38103
Harbor of Health receives mixed reviews. Many patients love the providers, especially Dr. Santa Cruz and Tomisha Byard, citing their thoroughness and compassion. However, there is a significant amount of frustration regarding administrative issues, including difficulty reaching the office by phone, poor email communication, and billing errors. While the clinical care is often rated highly, the administrative side is a major source of patient dissatisfaction.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a referral or prescription refill, follow up in person if you don't hear back within 48 hours.
✓ What Works Well
- Highly attentive and compassionate providers
- Clean and modern facility
- Same-day appointment availability
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative follow-up
- Billing and referral processing issues
- Why is it so hard to get someone on the phone?
- How do I get my prescription refilled?
Great doctors, terrible office staff.
Love the care, hate the communication.
Efficient clinical visits, inefficient admin.
- Category Health & Medical
- City Memphis
- State Tennessee
- Postcode 38103
- Country United States
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