Hartford HealthCare-GoHealth Urgent Care
68 Division St, Derby, Connecticut, 06418
This urgent care clinic has a polarized reputation. Many patients appreciate the quick, friendly, and professional care they receive, especially for minor issues. However, there are significant concerns regarding administrative processes, such as insurance verification issues, long wait times, and occasional reports of rude or dismissive staff. While the clinical care is often good, the administrative hurdles can make the experience frustrating for some.
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Always call ahead to verify your insurance coverage, even if you have used the clinic before, to avoid unexpected billing issues.
✓ What Works Well
- Quick and efficient for minor issues
- Friendly and professional clinical staff
- Clean facility
✗ Areas to Improve
- Insurance verification issues
- Occasional rude or dismissive staff
- Long wait times during peak hours
- Do you accept my insurance?
- How long is the wait?
- Can I reserve a spot online?
Great care, but the front desk needs better training.
I was in and out quickly, which was a relief.
The administrative issues are a major headache.
- Category Health & Medical
- City Derby
- State Connecticut
- Postcode 06418
- Country United States
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