Harvard Dental Center- Cambridge
114 Mt Auburn St, Seventh Floor, Cambridge, Massachusetts, 02138
Harvard Dental Center-Cambridge is highly regarded for its clinical expertise and professional care. Many patients praise the dentists and hygienists for their thoroughness and empathy. However, there is a significant volume of complaints regarding administrative issues, particularly the difficulty in reaching the office, scheduling delays, and poor customer service from the reception staff. It is a practice where the clinical quality is high, but the administrative experience can be a major source of frustration.
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The clinical care is top-tier, but be prepared for significant administrative challenges.
✓ What Works Well
- Highly skilled and professional dentists
- Thorough and empathetic care
- Modern equipment
✗ Areas to Improve
- Very difficult to reach by phone
- Scheduling delays and cancellations
- Poor customer service from reception
- Why is it so hard to get an appointment?
- Are they reliable for routine care?
Clinical care is excellent, but the admin is a nightmare.
The dentists are great, but the reception staff is terrible.
A very frustrating administrative experience.
- Category Health & Medical
- City Cambridge
- State Massachusetts
- Postcode 02138
- Country United States
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