Harvard Square Eye Care
198 Elm St, North Cambridge, Massachusetts, 02140
Patients generally appreciate the clinical care and the doctors' expertise. However, there is a significant amount of frustration regarding the front office staff, billing transparency, and communication. Many reviews mention rude interactions and unexpected charges, which overshadow the positive medical experiences for some.
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Clarify all costs and insurance coverage before any extra tests are performed.
✓ What Works Well
- Knowledgeable doctors
- Modern equipment
- Convenient location
✗ Areas to Improve
- Rude front desk staff
- Billing surprises
- Poor communication
- Why was I charged for extra services?
- Is the staff always this dismissive?
Great doctor, but the office management is terrible.
Be very careful with their billing policies.
Good clinical care, but the customer service is lacking.
- Category Health & Medical
- City North Cambridge
- State Massachusetts
- Postcode 02140
- Country United States
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