HCA Florida Gulf Coast Cardiology - Panama City
2202 State Ave, Suite 303, Panama City, Florida, 32405
Patients generally praise the medical staff for being knowledgeable and caring, often highlighting specific providers who take time to listen. However, the administrative side is a major pain point, with frequent complaints about long hold times, unreturned calls, and scheduling errors. Many feel the office management has declined, leading to frustration despite the quality of the doctors. Overall, the clinical care is seen as strong, but the front-office experience is a real struggle.
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Call early in the morning to avoid the worst of the hold times, or use the patient portal if available.
✓ What Works Well
- Knowledgeable doctors
- Caring bedside manner
- Thorough explanations
✗ Areas to Improve
- Poor phone responsiveness
- Scheduling errors
- Long wait times
- Why can't I get a callback?
- How do I get my prescription refilled?
Staff is pleasant but the phone system is a nightmare
Doctors are top notch but the office management is failing
Great clinical care marred by administrative incompetence
- Category Health & Medical
- City Panama City
- State Florida
- Postcode 32405
- Country United States
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