HCA Florida Osceola Surgical Associates
320 W Bass St, Suite 320, Kissimmee, Florida, 34741
Patients generally praise the surgical expertise and bedside manner of the doctors, often highlighting successful outcomes and clear communication. However, the office administration is a major pain point, with many reports of disorganized scheduling, rude front-desk staff, and billing issues. The waiting room is frequently described as overcrowded and uncomfortable. While the clinical care is often spot on, the administrative hurdles leave many feeling stressed and undervalued.
We analyze 72 public reviews for HCA Florida Osceola Surgical Associates using our data models and filter out spam to highlight only authentic feedback.
If you have a surgical consult, bring all your own physical films and records; do not rely on the office to transfer them correctly.
✓ What Works Well
- Highly skilled and empathetic surgeons
- Clear explanations of procedures
- Fast recovery times
✗ Areas to Improve
- Extremely disorganized office staff
- Long wait times and overcrowded waiting area
- Poor communication regarding insurance and billing
- Why is the office so hard to reach by phone?
- Can I get an itemized bill for my records?
- Why are appointments consistently delayed?
The doctors are great but the front office is a total mess.
Wait times are way too long for a scheduled appointment.
Staff needs better training on patient empathy and organization.
- Category Health & Medical
- Neighborhood Downtown
- City Kissimmee
- State Florida
- Postcode 34741
- Country United States
