Health & Medical · Primary Care

HCA Florida West Primary Care - Nine Mile

1190 E 9 Mile Rd, Pensacola, Florida, 32514

Google Maps Updated: 13 May 2026
Authenticity Score: 82/100
About

This practice is generally well-regarded for its professional and compassionate care, with many patients praising the doctors and nurse practitioners for their listening skills and thoroughness. However, there are consistent complaints about administrative issues, including phone accessibility, billing errors, and scheduling frustrations. It's a clinic where the medical care is strong, but the administrative side can be challenging.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 88/100
Admin Efficiency 40/100
Pro Tip

Use the patient portal for non-urgent communication to avoid long phone hold times.

Patient-Centered
Thorough Exams
Pros & Cons

✓ What Works Well

  • Compassionate and thorough providers
  • Professional and friendly staff
  • Efficient check-in process

✗ Areas to Improve

  • Difficult to reach by phone
  • Billing errors and confusion
  • Scheduling frustrations
Frequently Asked Questions
  • Why is it so hard to reach someone by phone?
  • Are the billing errors common?
User Feedback

Great care, but the administrative side is a mess.

Compassionate providers, but the phone system is frustrating.

Solid medical advice, but be prepared for administrative delays.

Location Details
Street: 1190 E 9 Mile Rd
Neighborhood: Pensacola
City: Pensacola
State: Florida
Postcode: 32514
Country: United States
Location
1190 E 9 Mile Rd, Pensacola, FL 32514
Quick Info
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