Healing Souls Psychiatry
3635 Broadway Blvd, Garland, Texas, 75043
Patients generally find the providers, especially Eunice Ontita, to be compassionate, patient, and effective in their treatment plans. The office environment is often described as peaceful and professional. However, there are significant complaints regarding the administrative side, including rigid check-in policies, difficulty with prescription refills, and occasional rudeness from the front desk. While the clinical care is highly regarded, the administrative processes can be a source of stress for patients.
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Always confirm your appointment check-in method, as they may require a phone call before your visit.
✓ What Works Well
- Compassionate and patient providers
- Peaceful and professional office atmosphere
- Effective medication management
✗ Areas to Improve
- Rigid check-in and appointment policies
- Delays in prescription refills
- Occasional rude or dismissive front desk interactions
- Do you offer therapy in addition to medication management?
- What is the policy for prescription refills?
- How do I handle a missed appointment?
Eunice is a lifesaver; she really listens.
The front desk is very strict about phone check-ins.
Great care, but the administrative side needs more flexibility.
- Category Health & Medical
- City Garland
- State Texas
- Postcode 75043
- Country United States
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