3208 Morse Rd, Ste 150, Columbus, Ohio, 43231
Progressive's claims office in Columbus has a very poor reputation among customers. Many reviewers report significant delays, poor communication, and frustration with the claims process. While there are a few positive experiences with specific adjusters, the overall sentiment is one of extreme dissatisfaction. Clients frequently mention being ignored, overcharged, and treated poorly by staff. It is a high-stress environment for customers, and many are actively looking to switch to other providers.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you are having trouble with a claim, document every interaction and consider filing a complaint with the state insurance department.
✓ What Works Well
✗ Areas to Improve
Completely unresponsive.
Worst service I've ever received.
They treat everyone the same: poorly.