HealthPoint - ABC Clinic
1602 Rock Prairie Rd, Suite 300, College Station, Texas, 77845
This clinic is highly regarded for its nursing staff and specific pediatric providers who are described as compassionate and thorough. However, the clinic suffers from high staff turnover and significant administrative issues, including poor phone communication and billing errors. Patients often feel that the administrative side of the practice does not match the quality of the medical care.
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If you have a specific nurse you trust, try to request them for your child's visits to ensure continuity of care.
✓ What Works Well
- Exceptional nursing and medical assistant staff
- Compassionate and thorough pediatric care
- Clean and welcoming environment
✗ Areas to Improve
- Difficulty reaching the office by phone
- High turnover of physicians
- Administrative errors regarding records and billing
- Why is it so hard to get someone on the phone?
- Why did my doctor leave without notice?
- How can I get my medical records transferred?
Medical care is excellent, but administrative support is a major pain point
Patients appreciate the personal connection with nurses
Management needs to address communication gaps
- Category Health & Medical
- City College Station
- State Texas
- Postcode 77845
- Country United States
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