Healthy Life Family Medicine
750 N Estrella Pkwy, Suite 40, Goodyear, Arizona, 85338
Patients absolutely love Dr. Monroe for his genuine care and listening skills, often calling him the best doctor they have ever had. However, the front office is a total mess, with constant complaints about unanswered phones and impossible scheduling. Many long-term patients are frustrated enough to leave because they just cannot get through to anyone. While the medical care is spot on, the administrative side is a major headache.
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If you need an appointment, don't waste time on the phone; just drive to the office in person.
✓ What Works Well
- Dr. Monroe is an amazing listener
- High quality medical expertise
- Staff is friendly when you finally get in
✗ Areas to Improve
- Front office is impossible to reach
- Long hold times on the phone
- Poor administrative accountability
- How do I actually get an appointment?
- Why are the phones never answered?
Dr. Monroe is a gem but the office staff needs a total overhaul.
Great medical care, but the access is a nightmare.
Don't bother calling, just drive there.
- Category Health & Medical
- City Goodyear
- State Arizona
- Postcode 85338
- Country United States
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