Heart and Soul Family Medicine
Health & Medical · Family Medicine

Heart and Soul Family Medicine

3024 W 300 N, Suite C, West Point, Utah, 84015

Google Maps Updated: 13 May 2026
Authenticity Score: 82/100
About

Patients generally love the providers, citing them as kind and attentive. However, the billing department is a major pain point, with many reports of double billing and poor insurance handling. Some users feel the front office staff can be dismissive or rude during disputes. Despite the clinical praise, the administrative side is a mess.

Review Summary
20
Most Relevant
19
Newest
20
Highest
16
Lowest
Total Reviews Analyzed: 75
Performance Scores
Medical Expertise 85/100
Admin Efficiency 40/100
Pro Tip

Always verify insurance coverage directly with your provider before the appointment, as front desk info may be outdated.

Pros & Cons

✓ What Works Well

  • Exceptional bedside manner
  • Providers listen well
  • Cozy, family-like atmosphere

✗ Areas to Improve

  • Frequent billing errors
  • Difficult front desk communication
  • Inconsistent insurance acceptance
Frequently Asked Questions
  • Why am I getting billed for services already paid?
  • Do you accept my specific insurance plan?
User Feedback

Billing department needs a total overhaul

Providers are top-notch but the admin side is a headache

Great care if you can get past the front desk

Location Details
Street: 3024 W 300 N, Suite C
Neighborhood: West Point
City: West Point
State: Utah
Postcode: 84015
Country: United States
Location
3024 W 300 N suite c, West Point, UT 84015
Quick Info
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