Heart & Soul of NM, Inc.
838 Didier Ave, Belen, New Mexico, 87002
Patients generally praise the individual therapists for their life-changing support and genuine care. However, the administrative side is a total mess, with frequent complaints about missed calls, poor organization, and unprofessional communication. While many find deep healing here, others feel abandoned by the clinic's internal disarray. It is a mixed bag where the clinical talent often outshines the office management.
We analyze 80 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Request a specific therapist by name rather than relying on the general intake line to avoid scheduling limbo.
✓ What Works Well
- Exceptional individual therapists
- Life-changing sobriety support
- Effective telehealth options
✗ Areas to Improve
- Disorganized administrative staff
- Frequent missed appointments
- Poor communication regarding referrals
- Why was I discharged without notice?
- How do I get a call back from the front desk?
Therapists are spot on and truly care.
Admin team is a disaster.
Great clinical care, terrible office management.
- Category Health & Medical
- City Belen
- State New Mexico
- Postcode 87002
- Country United States
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