1018 W Auglaize St, Suite A, Wapakoneta, Ohio, 45895
Heartland Animal Clinic has a highly polarized reputation. Many long-term clients appreciate the compassionate care and fair pricing. However, there are numerous, severe complaints regarding rude customer service, billing transparency, and poor communication, leading to significant distress for some pet owners.
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Always request an itemized receipt and confirm all charges before leaving the office.
✓ What Works Well
✗ Areas to Improve
They treat my pets like family.
The staff is very empathetic.
I wish the communication was better.