Heidi Kussurelis Insurance
9973 E Grand River Ave, Brighton, Michigan, 48116
Heidi Kussurelis Insurance is generally praised for its high level of customer service, with many clients highlighting the staff's responsiveness, knowledge, and respectful demeanor. Agents like Jake Schroeder and Jennifer Johnson receive frequent mentions for going above and beyond to help clients understand their policies and find the best deals. While there are a few negative reviews regarding communication issues and handling of sensitive situations, the majority of feedback is very positive, with many long-term clients feeling secure and well-cared for by the agency.
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They are particularly strong in agribusiness and commercial insurance.
✓ What Works Well
- Highly responsive and knowledgeable
- Respectful and clear communication
- Proactive in finding best deals
✗ Areas to Improve
- Occasional communication delays
- Some reports of impersonal service
- None significant
- How do they handle complex claims?
- Are they good for business insurance?
Customer service of the best level
Always looking out for my best interest
Very helpful and fast
- Category Financial Services
- City Brighton
- State Michigan
- Postcode 48116
- Country United States
readers daily.