Heights Dermatology
2660 Common St, Suite 104, New Braunfels, Texas, 78130
This dermatology clinic has a very mixed reputation. Many patients love their specific provider, Brianna Kay, praising her thoroughness and kindness. However, there is a significant amount of negative feedback regarding the administrative side, including long wait times, difficulty reaching the office by phone, and poor communication. Some patients feel dismissed or treated like a number, and there are complaints about billing and insurance confusion. It seems to be a place where the medical care is often good, but the administrative experience can be very frustrating.
We analyze 77 public reviews for Heights Dermatology using our data models and filter out spam to highlight only authentic feedback.
If you have a specific provider you like, try to schedule with them directly, but be prepared for potential administrative hurdles.
✓ What Works Well
- Thorough and kind providers
- Clean and modern facility
- Effective treatment plans
✗ Areas to Improve
- Long wait times
- Difficulty reaching office by phone
- Billing and insurance confusion
- Why are the wait times so long?
- How do I handle billing disputes?
- Is the staff always this rude?
The doctor is great, but the staff is awful.
I felt dismissed and unheard.
Billing was a nightmare to resolve.
- Category Health & Medical
- Neighborhood New Braunfels
- City New Braunfels
- State Texas
- Postcode 78130
- Country United States
