Heritage Grove Family Dental - Plainfield Dental Clinic
12426 S Van Dyke Rd, Suite B, Plainfield, Illinois, 60585
Dr. Gallos is widely respected for his clinical skill and gentle touch, with many patients calling him the best dentist they have ever had. The clinical team is frequently described as warm and professional. Conversely, the front office staff faces heavy criticism for rigid policies, poor communication, and aggressive billing practices. It is a classic case of great doctor, tough admin.
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Be very careful with the 4-hour cancellation policy; they are strict and will charge fees regardless of illness.
✓ What Works Well
- Highly skilled and gentle dentist
- Excellent clinical staff
- Clean and modern office
✗ Areas to Improve
- Strict and unforgiving cancellation policies
- Rude front desk interactions
- Long wait times for appointments
- Why was I charged a cancellation fee when I was sick?
- How can I get on a waitlist for a cleaning?
Dr. Gallos is a fantastic dentist
Front desk staff is condescending
Billing issues are a major pain
- Category Health & Medical
- City Plainfield
- State Illinois
- Postcode 60585
- Country United States
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