Heritage Medical Associates
2025 N Mt Juliet Rd, Suite 200, Mt. Juliet, Tennessee, 37122
Heritage Medical Associates (Children's Clinic East) is a mixed bag. Many parents love the doctors, especially Dr. Alsentzer and Dr. Hitch, citing their kindness and expertise. However, there is a recurring theme of frustration with the front office staff, long wait times, and billing confusion post-merger. While the medical care is generally highly regarded, the administrative side often leaves parents feeling unheard or inconvenienced.
We analyze 79 public reviews for Heritage Medical Associates using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Excellent and caring pediatricians
- Easy to schedule sick visits
- Clean and welcoming facilities
✗ Areas to Improve
- Long wait times in the office
- Rude or dismissive front desk staff
- Billing and insurance confusion
- How long is the typical wait time?
- Do you accept new patients?
- Is there an after-hours line?
Doctors are great, front desk needs work
Wait times can be hours long
Great care for newborns and kids
- Category Health & Medical
- Neighborhood Mt. Juliet
- City Mt. Juliet
- State Tennessee
- Postcode 37122
- Country United States
