Health & Medical · Optometry

Heritage Optical Center

19010 Livernois, Detroit, Michigan, 48221

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

Heritage Optical has a long history in the neighborhood, but recent reviews suggest a decline in service quality. While some patients still have good experiences with the doctors, many complain about long wait times, rude staff, and issues with glasses orders. It seems like a hit-or-miss experience depending on who you deal with.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
20
Lowest

We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 60/100
Admin Efficiency 30/100
Pro Tip

If you need your prescription, ask for a printed copy before you leave the office.

Eye exams
Frame sales
Pros & Cons

✓ What Works Well

  • Convenient neighborhood location
  • Good selection of frames
  • Some doctors are very knowledgeable

✗ Areas to Improve

  • Rude and unprofessional staff
  • Long wait times for glasses
  • Poor communication and customer service
Frequently Asked Questions
  • Why is it taking so long to get my glasses?
  • Can I get my prescription records emailed?
User Feedback

Used to be great, but the service has really fallen off.

The doctors are fine, but the front desk makes me want to go elsewhere.

Pack your patience if you go here.

Location Details
Street: 19010 Livernois
Neighborhood: Sherwood Forest
City: Detroit
State: Michigan
Postcode: 48221
Country: United States
Location
19010 Livernois, Detroit, MI 48221
Quick Info
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