Heritage Urgent & Primary Care - Raleigh
13271 Strickland Rd, STE 120, Raleigh, North Carolina, 27613
Patients generally rave about Dr. John's thoroughness and bedside manner, often calling him the best doctor they have seen in years. However, the front desk and nursing staff frequently draw fire for being rude, dismissive, and unhelpful. While the medical care is top-notch, the administrative side is a total mess. Many patients feel the office needs a serious overhaul in customer service training.
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Request paper prescriptions in hand before leaving to avoid the common medication turnaround delays.
✓ What Works Well
- Exceptional medical expertise from Dr. John
- Fast and efficient urgent care visits
- Clean and well-maintained facility
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication regarding prescriptions
- Inconsistent administrative follow-up
- Is this office good for primary care or just urgent care?
- Why is it so hard to get a prescription refill?
Dr. John is a gem, but the staff is a headache.
Great medical care, but the admin team needs a reality check.
Fast service when you actually get through the door.
- Category Health & Medical
- City Raleigh
- State North Carolina
- Postcode 27613
- Country United States
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