Health & Medical · Primary Care

Herndon Family Medicine

381 Elden St, #1000, Herndon, Virginia, 20170

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

This practice has a long history of providing excellent care, but many patients feel that the quality has declined significantly since joining a larger health system. While the doctors themselves are still highly regarded, the administrative side—billing, scheduling, and phone responsiveness—is a major source of frustration for many.

Our Review Process
20
Most Relevant
19
Newest
20
Highest
20
Lowest

We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 30/100
Pro Tip

Verify all billing and insurance details before your appointment to avoid surprise charges.

High-quality medical staff
Poor administrative accessibility
Pros & Cons

✓ What Works Well

  • Highly skilled and caring doctors
  • Trusted by long-time patients
  • Clean and modern facility

✗ Areas to Improve

  • Poor administrative support
  • Billing and insurance issues
  • Difficulty scheduling appointments
Frequently Asked Questions
  • Why is it so hard to get an appointment?
  • Why was I charged for this?
User Feedback

Doctors are great, but the office is a mess.

Billing is a nightmare.

Hard to get a live person on the phone.

Location Details
Street: 381 Elden St, #1000
City: Herndon
State: Virginia
Postcode: 20170
Country: United States
Location
381 Elden St #1000, Herndon, VA 20170
Quick Info
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