6001 Nieman Rd, Shawnee, Kansas, 66203
This Hertz location receives highly polarized feedback. Many clients praise the exceptional customer service provided by specific staff members like Elijah (EJ) and Trevor, noting their professionalism and willingness to go the extra mile. However, a significant number of clients report severe issues, including dirty vehicles, poor communication, unprofessional behavior, and bait-and-switch tactics regarding reservations. The overall sentiment is very mixed, with many clients feeling frustrated and dissatisfied. The agency's reputation seems to be quite inconsistent.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always inspect your vehicle thoroughly before leaving the lot and document any issues.
✓ What Works Well
✗ Areas to Improve
Elijah is the best.
Worst rental experience ever.
Service depends on who you talk to.