Automobile · General Auto Repair

HI Auto Repair

144 Arlington St, Watertown, Massachusetts, 02472

Google Maps Updated: 19 May 2026
Authenticity Score: 72/100
About

This shop is a polarizing destination for local drivers. Many customers praise Ibad for his honesty, technical skill, and fair pricing, often citing him as a go-to for budget-conscious repairs. However, there is a significant number of negative reviews alleging poor communication, unprofessional behavior, and even dishonesty. It seems to be a place where you might get a great deal or a very frustrating experience, so proceed with caution.

Our Review Process
20
Most Relevant
14
Newest
20
Highest rating
10
Lowest rating

We analyze 64 public reviews for HI Auto Repair using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 68/100
Transparency 60/100
Pro Tip

Always get a written estimate and confirm the scope of work before leaving your car.

Budget Friendly
Appointment Needed
Pros & Cons

✓ What Works Well

  • Fair and affordable pricing
  • Skilled and knowledgeable mechanics
  • Honest and transparent advice

✗ Areas to Improve

  • Poor communication and rude staff
  • Inconsistent repair quality
  • Long wait times
Frequently Asked Questions
  • Do I need an appointment?
  • Are you experienced with hybrid vehicles?
  • Do you offer a warranty on repairs?
User Feedback

Ibad is the best mechanic in town.

Felt like I was being scammed.

Great service, but watch the communication.