Highland Hospital
Health & Medical · Hospital

Highland Hospital

1000 South Ave, Rochester, New York, 14620

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

Highland Hospital has a deeply divided reputation. Many patients report life-saving, compassionate care from nurses and doctors, especially in maternity and specialized units. However, the emergency department is frequently described as overwhelmed, understaffed, and dismissive. There are serious concerns about wait times, cleanliness, and the professionalism of some staff members, leading to a very inconsistent patient experience.

Review Summary
20
Most Relevant
19
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 79
Performance Scores
Medical Expertise 70/100
Admin Efficiency 20/100
Pro Tip

If you have a non-life-threatening issue, consider other options before heading to the Highland ER.

Maternity ward
Emergency department
Pros & Cons

✓ What Works Well

  • Compassionate nursing staff
  • Excellent maternity care
  • Skilled specialists

✗ Areas to Improve

  • Overwhelmed emergency department
  • Long wait times
  • Inconsistent care quality
Frequently Asked Questions
  • Why is the wait time so long?
  • Is the hospital clean?
User Feedback

Hit or miss; depends on the unit.

The nurses are heroes, but the system is broken.

Avoid the ER if you can.

Location Details
Street: 1000 South Ave
City: Rochester
State: New York
Postcode: 14620
Country: United States
Location
1000 South Ave, Rochester, NY 14620
Quick Info
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