Health & Medical · Regional Hospital

Highlands ARH Regional Medical Center

5000 KY-321, Prestonsburg, Kentucky, 41653

Google Maps Updated: 14 May 2026
Authenticity Score: 55/100
About

This hospital has a very polarized reputation. While some patients report excellent, life-saving care from specific staff members, there are numerous and severe complaints about the emergency department, cleanliness, and overall communication. It seems like a facility with significant operational challenges.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
20
Lowest

We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 50/100
Admin Efficiency 20/100
Pro Tip

If possible, consider other options for non-emergency care.

Inconsistent care
High patient frustration
Pros & Cons

✓ What Works Well

  • Some excellent staff
  • Life-saving care

✗ Areas to Improve

  • Poor cleanliness
  • Long wait times
  • Communication issues
Frequently Asked Questions
  • Is the ER reliable?
  • Why is it so dirty?
User Feedback

Hit or miss

Very poor communication

Some staff are angels

Location Details
Street: 5000 KY-321
Neighborhood: Prestonsburg
City: Prestonsburg
State: Kentucky
Postcode: 41653
Country: United States
Location
5000 KY-321, Prestonsburg, KY 41653
Quick Info
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