Hillcrest CARSTAR Collision Center
2813 Old Vestal Rd, Vestal, New York, 13850
Hillcrest CARSTAR Collision Center has a mixed reputation. While many customers are satisfied with the quality of repairs and the friendly staff, there are significant concerns about long wait times, communication issues, and occasional quality control problems. It's a shop that can deliver excellent results, but the experience can be inconsistent, and some customers feel that the service has declined over time.
We analyze 77 public reviews for Hillcrest CARSTAR Collision Center using our data models and filter out spam to highlight only authentic feedback.
Ask for a clear timeline and confirm if they use OEM parts before authorizing repairs.
✓ What Works Well
- Excellent body work and paint matching
- Friendly and professional staff
- Good communication on most jobs
✗ Areas to Improve
- Long wait times for repairs
- Occasional communication breakdowns
- Inconsistent quality control
- How long will the repairs take?
- Do you handle insurance claims?
- Can you guarantee the paint match?
My car looks brand new!
Communication was great, but the work had issues.
Professional and helpful staff.
- Category Automobile
- Neighborhood Vestal
- City Vestal
- State New York
- Postcode 13850
- Country United States
