8611 Hillcrest Ave, Suite 180, Dallas, Texas, 75225
Hillcrest Medical is a popular choice for those seeking a dedicated and knowledgeable PCP like Dr. Padilla. Patients appreciate his thoroughness and ability to solve complex medical issues. However, the practice is frequently criticized for its administrative side, specifically billing errors, poor phone communication, and long wait times for prescription refills. It is a great medical practice hampered by administrative inefficiencies.
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If you have complex insurance, be prepared to be your own advocate and follow up frequently on billing and prescription requests.
✓ What Works Well
✗ Areas to Improve
Dr. Padilla changed my life.
The front desk staff is often unhelpful.
Great doctor, but the administrative side is a nightmare.