Health & Medical · Family Medicine

Hilliard Family Medicine - Central Ohio Primary Care

3958 Leap Rd, Suite 101, Hilliard, Ohio, 43026

Google Maps Updated: 13 May 2026
Authenticity Score: 60/100
About

This practice has a strong reputation for its doctors, who are frequently praised for being thorough, compassionate, and attentive. However, the administrative side is a major pain point. Patients report significant issues with billing transparency, rude front-desk staff, and difficulty scheduling appointments. It is a classic case of great clinical care being overshadowed by poor office management.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 30/100
Pro Tip

Always clarify if your 'wellness exam' will include extra discussions that might be billed as an office visit.

Large multi-doctor practice
Online portal available
Pros & Cons

✓ What Works Well

  • Excellent and caring doctors
  • Thorough medical care
  • Clean and modern facility

✗ Areas to Improve

  • Rude and unhelpful front desk
  • Billing transparency issues
  • Difficult scheduling process
Frequently Asked Questions
  • Why is my bill so high?
  • How do I get through to the office?
User Feedback

Doctors are great, but the office staff is a nightmare

Billing practices are confusing

Hard to get an appointment

Location Details
Street: 3958 Leap Rd, Suite 101
Neighborhood: Hilliard
City: Hilliard
State: Ohio
Postcode: 43026
Country: United States
Location
3958 Leap Rd # 101, Hilliard, OH 43026
Quick Info
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