Hillside Primary Care
17766 Verde Pkwy, Suite 200, Schertz, Texas, 78154
The clinic receives mixed reviews. Many patients appreciate the thorough and compassionate care provided by the medical staff. However, there are significant and frequent complaints regarding administrative incompetence, including difficulty scheduling, poor communication, and issues with referrals. The reliance on a call center rather than direct office contact is a major point of frustration for many patients.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for all communication to avoid the frustrations of the call center.
✓ What Works Well
- Thorough and compassionate medical providers
- Clean and modern facilities
- Convenient location
✗ Areas to Improve
- Poor administrative communication
- Difficult to reach the office directly
- Issues with referral processing
- Why can't I talk to someone in the office?
- How do I get my referral processed?
The doctors are great, but the call center is a nightmare.
I love my PCP, but the front office is a mess.
Great care, but the administrative side is very frustrating.
- Category Health & Medical
- City Schertz
- State Texas
- Postcode 78154
- Country United States
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