Hillside Primary Care
741 Generations Dr, Suite 210, New Braunfels, Texas, 78130
This primary care clinic is highly polarizing. Many patients love their specific providers, praising their compassion and thoroughness. However, there is a massive amount of negative feedback regarding the administrative side: long wait times, rude front desk staff, billing confusion, and poor communication. Many patients feel like 'just a number' and are frustrated by the lack of respect for their time. It seems to be a clinic where the medical care is often good, but the administrative experience is frequently poor.
We analyze 77 public reviews for Hillside Primary Care using our data models and filter out spam to highlight only authentic feedback.
If you have a specific provider you like, try to schedule with them directly, but be prepared for potential administrative hurdles.
✓ What Works Well
- Compassionate and thorough providers
- Clean and modern facility
- Some highly rated staff members
✗ Areas to Improve
- Long wait times
- Rude and unprofessional front desk
- Billing and insurance confusion
- Why are the wait times so long?
- How do I get a referral?
- Is the billing process transparent?
The doctor is great, but the staff is awful.
I felt dismissed and unheard.
Billing was a nightmare to resolve.
- Category Health & Medical
- Neighborhood New Braunfels
- City New Braunfels
- State Texas
- Postcode 78130
- Country United States
