Hillside Primary Care
840 E Redd Rd, El Paso, Texas, 79912
This clinic has seen a significant decline in patient satisfaction since a change in management. While some patients still appreciate the care from specific providers, many report rude staff, difficulty reaching the office, and poor communication. The transition to a centralized call center is a major source of frustration for long-term patients.
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✓ What Works Well
- Some providers are highly attentive
- Convenient location
- Early morning hours
✗ Areas to Improve
- Rude and unhelpful staff
- Difficult to reach the office directly
- Poor communication and follow-up
- Why can't I reach the local office?
- Is the service still as good as it used to be?
Service has gone downhill
Great providers, but the admin side is a mess
Felt unheard and disrespected
- Category Health & Medical
- City El Paso
- State Texas
- Postcode 79912
- Country United States
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