5 Sheridan Square, Kingsport, Tennessee, 37660
This ENT clinic gets mixed reviews. Dr. Wallace and Dr. Osterhus have strong followings, with many patients praising their surgical expertise and thoroughness. However, a significant number of patients report feeling rushed, dismissed, or treated with arrogance by the doctors. The office staff is often described as helpful, but there are recurring complaints about poor communication regarding prescriptions and insurance.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex issue, be prepared to advocate for yourself, as some doctors here prefer quick, straightforward cases.
✓ What Works Well
✗ Areas to Improve
Dr. Wallace is a lifesaver, but the office communication is lacking.
The doctor was dismissive and didn't even look at my throat.
Great experience for my daughter's surgery, very professional.