Hobby Lobby
1015 NE Rice Rd, Lee's Summit, Missouri, 64086
Customers generally love the wide selection of craft supplies and holiday decor, often calling it a happy place. However, many are frustrated by slow checkout lines and the difficulty of finding staff for help. Some shoppers feel the store is understaffed, leading to long waits for simple tasks like fabric cutting. While the framing department receives high praise, other areas suffer from inconsistent service and occasional rude staff interactions. Overall, it is a go-to spot for DIY projects, but the service experience can be hit or miss.
We analyze 74 public reviews for Hobby Lobby using our data models and filter out spam to highlight only authentic feedback.
The framing department is the hidden gem here; skip the general floor staff and head straight there for expert help.
✓ What Works Well
- Wide variety of craft and holiday items
- Excellent framing department
- Frequent sales and good prices
✗ Areas to Improve
- Slow checkout and long lines
- Hard to find staff for assistance
- Inconsistent customer service
- Why are there never enough registers open?
- Is the framing department always this good?
- Why is it so hard to find an employee to help?
Great selection but the service is spot on for frustration.
Framing department is top-notch.
Checkout lines are a total drag.
- Category Retail & Malls
- City Lee's Summit
- State Missouri
- Postcode 64086
- Country United States
