Holy Cross Health Partners Progressive Medical Care
18530 Office Park Dr, Montgomery Village, Maryland, 20886
This clinic has a very mixed reputation. While some patients love their specific doctors, there are widespread complaints about the front desk staff, long wait times, and poor communication. Many patients feel like they are just a number and struggle to get basic administrative tasks handled, such as prescription refills or billing questions.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you find a doctor you like, stick with them, but be prepared to handle your own administrative follow-ups.
✓ What Works Well
- Some excellent and caring doctors
- Convenient location
- Classy office decor
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Long wait times
- Poor communication and billing issues
- Why is it so hard to reach the billing office?
- Are they accepting new patients?
- Why do I have to come in multiple times for one issue?
The doctors are great, but the staff is a nightmare.
I feel like I'm just a check to them.
Scheduling is a constant struggle.
- Category Health & Medical
- City Montgomery Village
- State Maryland
- Postcode 20886
- Country United States
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