Honda City Service Department
501 Grumman Rd W, Bethpage, New York, 11714
Customers are split between praising specific service advisors for their friendliness and complaining about dishonest practices. Many report issues with services not being performed despite being charged, including missed tire rotations and fluid top-offs. While some find the waiting area comfortable and the staff personable, others feel the dealership is a 'stealership' that pushes unnecessary repairs. Communication is a major pain point, with several users reporting ignored calls and lack of follow-up. Overall, the experience seems highly dependent on which advisor you get.
We analyze 75 public reviews for Honda City Service Department using our data models and filter out spam to highlight only authentic feedback.
Always take before and after photos of your vehicle and check your fluids immediately after service.
✓ What Works Well
- Friendly and professional service advisors
- Clean and comfortable waiting area
- Easy appointment scheduling
✗ Areas to Improve
- Dishonest service practices and missed work
- Poor communication and lack of follow-up
- Aggressive upselling of unnecessary repairs
- Why was I charged for a service that wasn't performed?
- Can I speak directly to the mechanic?
- Why are my fluids not topped off as stated on the invoice?
Some advisors are spot on and treat you like family.
Don't trust the paperwork; check your car yourself.
The service department is a total hit or miss.
- Category Automobile
- Neighborhood Bethpage
- City Bethpage
- State New York
- Postcode 11714
- Country United States
