HonorHealth Medical Group - Cave Creek - Primary Care
20330 N Cave Creek Rd, Suite 160, Phoenix, Arizona, 85024
Patients generally appreciate the doctors at this location, especially Dr. Nguyen and Dr. Ballanca. However, the front office staff, particularly regarding billing and scheduling, is a frequent source of frustration. Many feel the administrative side lacks the same care as the medical side.
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Clarify billing codes before your physical to avoid surprise charges.
✓ What Works Well
- Doctors are attentive and thorough
- Clean and modern facility
- On-site lab services
✗ Areas to Improve
- Rude or passive-aggressive front desk staff
- Billing transparency issues
- Scheduling and rescheduling headaches
- Why was I billed for a routine physical?
- How do I get my lab results?
Doctors are great, admin is a nightmare
Billing is not transparent
Great care if you can get past the front desk
- Category Health & Medical
- City Phoenix
- State Arizona
- Postcode 85024
- Country United States
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