3 Penn Plaza E, Newark, New Jersey, 07101
This company faces significant criticism regarding customer service, claims processing, and communication. Many users report long hold times, difficulty reaching a human, and frustration with billing errors. While there are a few positive mentions, the overwhelming sentiment is one of deep dissatisfaction with the company's administrative efficiency and care standards.
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Document every call with reference numbers, as billing errors are common.
✓ What Works Well
✗ Areas to Improve
Worst insurance experience ever.
Impossible to get help.
They only care about profit.