Horizon Dental
13425 Hoover Creek Blvd, Suite 204, Charlotte, North Carolina, 28273
Patients generally love the modern tech and the spa-like comfort menu, which helps with dental anxiety. The staff is often described as friendly and professional, making people feel like family. However, there is a recurring frustration regarding billing transparency and aggressive upselling of services. Some patients feel the practice prioritizes profit over patient needs, leading to mixed feelings about the overall value.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for a detailed breakdown of insurance coverage before starting any major treatment plan to avoid surprise bills.
✓ What Works Well
- Comfortable amenities like headphones and blankets
- Friendly and welcoming staff
- Modern technology
✗ Areas to Improve
- Billing transparency issues
- Aggressive upselling
- Inconsistent patient retention policies
- Do they accept my insurance?
- Why was I charged for this service?
- Is the sedation safe?
Great comfort menu for anxious patients
Billing feels like a run-around
Staff treats you like family
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28273
- Country United States
readers daily.