Horizon West Pediatrics & Family Center
5730 Hamlin Groves Tr, Suite 164, Winter Garden, Florida, 34787
The feedback for this clinic is quite polarized. While many parents love the doctors and find them caring and knowledgeable, there are significant complaints regarding administrative issues. Communication, billing transparency, and front-desk responsiveness are frequent pain points. Some families feel the clinic is great when things go right, but frustrating when they need records or have billing questions.
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Always clarify if your visit is considered 'urgent care' or a standard appointment to avoid billing surprises.
✓ What Works Well
- Caring and knowledgeable doctors
- Good with children
- Same-day appointments often available
✗ Areas to Improve
- Poor administrative communication
- Billing and record transfer issues
- Inconsistent front desk service
- Is this an urgent care or a primary care office?
- Why is it so hard to get records transferred?
- Are they accepting new patients?
The doctor is amazing, but the office management is a mess.
Great care, but don't expect a quick response on the phone.
We love the staff, but the billing department is confusing.
- Category Health & Medical
- City Winter Garden
- State Florida
- Postcode 34787
- Country United States
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