Horizons Health & Wellness
1029 Pleasant St, Suite 102, Bridgewater, Massachusetts, 02324
Patients generally praise the clinical staff for being thorough and compassionate, often highlighting specific practitioners like Dr. Aslami and Deb Palfrey. However, the administrative side is a major pain point, with frequent complaints about unresponsive phone lines and poor customer service. While the medical care is often described as spot on, the difficulty in scheduling and reaching the office causes significant frustration. Many feel the care is worth the drive, but the front-end experience needs a serious overhaul.
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Use the secure app (Klara) for scheduling instead of calling; it is much faster.
✓ What Works Well
- Highly knowledgeable and caring medical staff
- Thorough examination process
- Welcoming and clean office environment
✗ Areas to Improve
- Extremely difficult to reach by phone
- Inconsistent administrative follow-through
- Reports of rude front desk behavior
- Why is it so hard to get someone on the phone?
- Are the wait times for appointments reasonable?
Clinical care is top-notch and compassionate.
Administrative communication is a major bottleneck.
Some patients feel ignored by the front office staff.
- Category Health & Medical
- City Bridgewater
- State Massachusetts
- Postcode 02324
- Country United States
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