4282 Farm to Market 1626, Suite 200, Kyle, Texas, 78640
Howerton Eye Clinic in Kyle is generally well-regarded for its professional and knowledgeable medical staff. Patients often praise the doctors for their expertise and thoroughness. However, the clinic faces significant criticism regarding administrative issues, including long wait times, billing confusion, and occasional poor customer service from the front desk. It is a busy practice where the quality of the patient experience can vary.
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Keep detailed records of all your billing and insurance communications, and try to use the patient portal for non-urgent requests.
✓ What Works Well
✗ Areas to Improve
Dr. Hawthorne is a wonderful doctor who really listens.
The office staff is unorganized and hard to reach.
I felt like a number, not a patient, due to billing issues.