Howerton Eye Clinic
5625 Eiger Rd, #100, Austin, Texas, 78735
Patients at Howerton Eye Clinic generally report high satisfaction with the medical expertise and thoroughness of the ophthalmologists, particularly Dr. Hawthorne and Dr. Kelly. The clinical care is often described as top-notch and compassionate. Conversely, the clinic struggles with significant wait times and administrative issues, including billing transparency and front-desk communication. It is a place where the doctors are loved, but the office management often leaves patients feeling like just a number.
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Ask the front desk for an estimated appointment duration when you check in.
✓ What Works Well
- Highly skilled ophthalmologists
- Thorough and individualized care
- Clean facility
✗ Areas to Improve
- Long wait times
- Billing transparency issues
- Impersonal front desk service
- Why am I being charged for this?
- How long will the appointment take?
Dr. Hawthorne is a superb physician.
The clinical staff is great, but the front office is overwhelmed.
Expect a long wait, but the care is worth it.
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78735
- Country United States
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