2704 Old Rosebud Rd, # 230, Lexington, Kentucky, 40509
This ophthalmology practice is generally well-regarded for its surgical expertise and professional care. Patients appreciate the thoroughness of the doctors and the positive outcomes of their procedures. However, there are recurring complaints about administrative staff being rude, long wait times, and billing transparency issues. It is a practice where the clinical quality is high, but the administrative experience can be inconsistent.
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Ask for a detailed breakdown of all costs before scheduling any procedure.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the front desk is a headache.
The surgery was a success, but the office experience was mixed.
Be clear about all costs upfront.