Public Infrastructure · Human Services

Human Services Department

393 Maple St, Suite 200, Gallatin, Tennessee, 37066

Google Maps Updated: 14 May 2026
Authenticity Score: 68/100
About

This department is a critical resource for many, but the user experience is frequently described as poor. Common complaints include difficulty reaching staff by phone, long wait times, and a lack of clear communication. While some individuals have had positive, helpful interactions, the overall sentiment is one of frustration with the administrative processes and perceived lack of empathy.

Our Review Process
20
Most Relevant
11
Newest
20
Highest
20
Lowest

We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Ease 30/100
Staff Conduct 50/100
Pro Tip

If you have an urgent issue, visiting in person is often the only way to get a response.

Service: Social Services
Area: Sumner County
Pros & Cons

✓ What Works Well

  • Essential services provided
  • Some staff are very helpful
  • In-person visits can be effective

✗ Areas to Improve

  • Very difficult to reach by phone
  • Long wait times
  • Poor communication
Frequently Asked Questions
  • How do I reach my case worker?
  • Why is my application delayed?
User Feedback

Try visiting in person for better results.

Be prepared for administrative hurdles.

Some staff are truly dedicated.

Location Details
Street: 393 Maple St, Suite 200
Neighborhood: Gallatin
City: Gallatin
State: Tennessee
Postcode: 37066
Country: United States
Location
393 Maple St #200, Gallatin, TN 37066
Quick Info
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