9000 Bailey Cove Rd SE, Huntsville, Alabama, 35802
This practice is generally well-regarded for its friendly staff and competent medical providers. Patients frequently praise doctors like Dr. Gann and Dr. Fennell for their kindness, thoroughness, and ability to listen. However, there are recurring complaints about the front-office staff, particularly regarding phone communication and strict adherence to late policies. While the clinical care is consistently rated highly, the administrative experience can be hit-or-miss.
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Ensure you arrive well before your appointment time, as the office has a strict policy regarding late arrivals.
✓ What Works Well
✗ Areas to Improve
Dr. Gann is wonderful and really listens.
The front office staff can be very difficult.
Great clinical care, but the phones are a nightmare.