425 W Bannock St, Boise, Idaho, 83702
This practice is highly polarized. Many patients praise the clinical expertise and bedside manner of specific providers like Jennifer Leonard and Dr. Lockwood. However, there are frequent, severe complaints about the administrative side, including extreme difficulty reaching the office by phone, scheduling errors, and poor communication. It is a practice where the clinical care is often excellent, but the administrative experience can be very frustrating.
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If you have trouble reaching the office, try to communicate via the patient portal or visit in person for urgent scheduling needs.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office management is a nightmare.
I love my provider, but I hate dealing with the front desk.
Great clinical care, just be prepared for administrative headaches.